Shipping Policy

Omega Mongers

The products sold on our platform may attract shipping charges. Shipping charges for your order will be calculated and displayed at checkout based on the shipping weight & Location from warehouse. This amount will be over and above the value of the product that you see on our Website or Mobile App. If you are placing your order through whatsapp, the order taker will mention the shipping charges. If it's via web or mobile, the shipping charge would reflect on the shopping cart / payment page.

We are committed to delivering your order accurately, in good condition, and always on time promised by our customer care executive or on website or mobile. Below are some more shipping related points:

  *   Each order would be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.
  *   We make our best efforts to ensure that each item in your order is shipped out within 1 hours from the order time. However in some cases, it may take longer, upto 2-3 to ship the order as the product may have to be procured by us where there is a heavy demand.
  *   We shipout orders on all week days (Monday to Sunday)
  *   To ensure that your order reaches you in the fastest time and in good condition, we will only make shipments through reputed agencies.
  *   If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our customer care number at +91 828 746 3148 (9:30 a.m. to 6:30 p.m. / 7 days a week), or write an e-mail to support@omegamongers.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
  *   Please note all items will be shipped with an invoice.  In case, inadvertently, the same is not received, you may call our customer care number at +91 828 746 3148 (9:30 a.m. to 6:30 p.m. / 7 days a week), or write an e-mail to support@omegamongers.com, mentioning your order reference number.